Returning an Item
It's our aim at PIL to provide a Returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 12 months of purchase, and as long as the item isn't fitted or used we're happy to receive it back for a refund.
Here are some guidelines to help you get the best and fastest return service:
- Each returned item should be in it's original packaging with the manufacturers labels attached. Please do not tape or attach postage labels directly to the retail packaging.
- Before returning an item, please contact a member of our Sales Team who will issue you with a GRN (Goods Return Number). Please attach this number when returning your item so we can process your refund as quickly as possible.
- In order to avoid customs charges please mark the outside of your package, 'RETURNED GOODS FAILED SALE'.
- We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with a member of our Sales Team.
If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs. The parcel remains the property of the sender until received at PIL. Please ask your courier for proof of postage.